Job Description
Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of
the agency
business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on- air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
The Role
The Office Services
• Manager oversees the daily operations of office functions at CAA’s New York headquarters. This role ensures smooth coordination of mail delivery, shipping, copy and print services, records management, and supply logistics.
The Ideal candidate will uphold high service standards, oversee vendor relationships, and contribute to a productive, professional, and focused workplace. Key
Responsibilities
Mail & Distribution Services
• Supervise inbound and outbound mail processing (USPS, FedEx, UPS, DHL)
• Oversee mail sorting, internal routing, and package tracking
• Coordinate messenger and courier services (including same-day deliveries)
• Manage data custody protocols for sensitive shipments and materials. Shipping & Receiving
• Oversee all inbound and outbound shipments for o/ices, events, and productions
• Ensure timely receipt, inspection, and distribution of goods and materials. Maintain proper handling procedures for confidential or high-value items. Copy Services
• Manage print and copy production, including binding, formatting, and distribution
• Ensures proper operation and maintenance of copy print equipment. Maintain document packaging standards and secure file handling procedures for confidential or high-value items. Materials & Supply
• Management
• Monitor and replenish all office supplies (e.g., boxes, toner, labels, tape, paper, pens)
• Manage inventory and track consumables through approved systems
• Support department orders and ensure cost-efficient procurement processes. Records
• Management Maintain organized physical and digital filing systems
• Ensures compliance with retention schedules and secure document handling
• Coordinate off-site records storage and retrieval, and or destruction as needed. Logistics and Vendor
• Management
• Oversee the performance of third-party vendors providing shipping, printing, and other office-related services that fall under the scope of the office services vertical
• Monitor budgets, review invoices, and ensure compliance with service level agreements
• Support facilities-related projects and special requests impacting office operations. Team
• Management Provide day-to-day leadership, direction, and guidance to office services team members across all functions related to services that fall under the scope of the office services vertical
• Oversee daily task assignment, ensuring coverage and balanced workloads across all service areas
• Develop and maintain a culture of accountability, teamwork, and high service standards through coaching, recognition, and regular feedback. Requirements 3-5 years of • experience in office services, facilities, or operations (preferably in an entertainment or corporate environment).
• Strong organizational and multitasking skills with attention to detail.
• • Excellent communication and customer service skills. Proficiency with Microsoft Office Suite, internal mail/shipping systems.
• Ability to lift up to 50 pounds and support o/ice moves as needed.
• Proven ability to work collaboratively in a fast-paced and creative environment. Preferred Skills Space Planning & Office Layout Optimization Event & Meeting Coordination Basic Budgeting Technology Troubleshooting Change
• Management Location and Work Conditions Monday - Friday: 9:00am - 6:00pm in our New York office. Compensation The annual base salary for this position is in the range of $73,000 - $91,000.
This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.
• Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law. The absence of a permanent address is not a bar to employment.
The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.
The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
• Creative Artists Agency (CAA), is the world’s leading full service entertainment, media, and sports agency. We represent many of the most successful professionals working in television, film, music, theatre, video games, sports, and digital content. We also provide a range of strategic and marketing consulting services to corporate clients.
