The Unified Communication Engineer at NBC Universal holds extensive responsibility across various Unified Communications platforms. This position requires practical experience with configuring, integrating, and troubleshooting systems based on Cisco, Microsoft, AWS, and Zoom technologies. Key duties include designing, engineering, implementing, and providing technical support for all UC projects, such as installing and maintaining equipment, monitoring systems, responding to alerts, and resolving issues promptly. The engineer also oversees and improves complex telecommunications systems that support both contact center operations and enterprise infrastructure.

Responsibilities

• Manage and improve on-premises telecom systems including Cisco Unified Communications Manager, Unity Connection, Emergency Responder, Customer Voice Portal, Telepresence Video Communication Server, CUBE, and Ribbon SBC platforms. 
• Support and optimize cloud telecom systems like Cisco Webex, MS Teams, and Zoom. 
• Plan, design, and implement IVR scripts across Cisco Unity Connection, MS Teams, and Amazon Connect. 
• Deploy, operate, support, and maintain Contact Centre environments (Amazon Connect, MS Teams, Zoom). 
• Integrate and test new UC technologies with enterprise applications. 
• Install, maintain, and monitor VOIP equipment, troubleshoot issues, and ensure stability of the voice network. 
• Handle service tickets, provide root-cause analysis, prepare outage reports, and resolve issues at all levels. 
• Collaborate with cross-functional teams to complete tasks efficiently. 
• Oversee vendor management. 

Specific solutions include:

• Cisco Unified Communications Manager
• Cisco Unity Connection, Emergency Responder.
• Ribbon SBC Platforms
• MS Teams Voice Integrations
• AWS Contact Center Operations