Knowledge Management Analyst at Genius Sports

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Location: Tallinn, Harjumaa, Estonia

Job Description

A bit about us

Do you want to join one of the world’s fastest growing sports technology companies?
Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.  We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

Job Description

We are looking for a Knowledge Management Analyst to help us implement and measure our knowledge management strategy and roadmap. The ideal candidate will help us move towards product and operational excellence. Analyst will play a key role in building a well-structured and easy to use and up to date knowledge base in Support Services.

Core responsibilities

Maintain high quality, up-to-date, and searchable content for audiences of varying skill level.
Work effectively across the organization with different stakeholders: Support Services leaders, Operations leaders, Delivery and Product leaders, Operational team leaders and subject matter experts to develop and support new and existing products, features, and services.
Leverage Support Services analytics to evaluate business impact, track the usage and define efficiency of the knowledge base content.
Coach and develop a team of authors from each Support Services department.
Establish writing guidelines based on knowledge base best practices.
Measuring the impact knowledge sharing has on Support Services.
Plan, test and implement tools related to Knowledge Management.
Be up to date with operational changes to ensure accurate database.

Skills and Experience

You have experience in working in similar roles
Good working knowledge of English (essential), additional languages is an asset
You have experience with data visualization tools and demonstrate storytelling ability with data
Understanding of the knowledge tools
Good communication skills
Ability to train and coach
Strong project management skills

You get extra points for

ITIL Knowledge Management
You can showcase how-to articles and video tutorials you have already created
Previous experience with LMS tools

Personal Characteristics

A commitment to service excellence
Detail oriented, data-driven and well-organized
Self-starter with “get it done” attitude
Adaptable, reliable and flexible
Excellent accuracy and pressure handling
A passion for sports

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

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