About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.
At Osmind, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
Role Overview
As an Implementation Specialist, you'll be responsible for successfully onboarding psychiatric practices onto our platform and services. You'll serve as the primary point of contact during implementation, coordinating across teams to ensure a smooth transition and driving practice adoption and success.
Key ResponsibilitiesLead and execute complex, end-to-end EHR implementations with our highest-priority clients while maintaining exceptional customer satisfactionDevelop and refine implementation methodologies, playbooks, and best practices for true end-to-end EHR deploymentsMentor junior implementation specialists and provide technical guidance across the teamBuild and manage relationships with key stakeholders across client organizations, from executive leadership to end usersIdentify opportunities to improve implementation efficiency while maintaining qualityDrive strategic initiatives to scale the implementation function as the company growsCollaborate with product, engineering, and customer success teams to enhance the implementation experienceProvide advanced troubleshooting and solutions for complex implementation challengesTrack and analyze implementation metrics to identify trends and opportunities for improvementDevelop into a management role overseeing the implementation function and teamRequired Qualifications5+ years of experience in healthcare technology implementation, with a specific focus on EHR/practice management systemsDemonstrated expertise with true end-to-end EHR implementationsProven track record of successfully managing multiple concurrent enterprise implementationsExperience mentoring junior team members and providing technical leadershipAdvanced project management skills with the ability to prioritize competing demandsExceptional communication skills and ability to manage complex stakeholder relationshipsBachelor's degree in a relevant field or equivalent experienceLocation
This role will be based in the United States with minimal travel required.
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.
