OVERVIEW

We’re hiring a hands-on intern to support day-to-day technical operations across Help Desk, Retail Operations, Client Engineering, and IT Operations. This role rotates across teams and gives real, practical exposure to device lifecycle, store systems, MDM and packaging, ticket triage, retail hardware and inventory workflows, and operational runbooks. This is a great opportunity for a technically curious student or early-career professional who wants a broad foundation in both retail operations and corporate enterprise IT.

The ALO internship programs starts June 8th and ends July 31st. Interns will be working 40 hours a week at our Beverly Hills HQ.

RESPONSIBILITIES 

Help Desk

• Triage incoming tickets and incidents (password resets, account access, basic troubleshooting), escalate correctly, and document resolutions in the ticketing system
• Provide in-person and remote support for Windows, macOS, iOS and Android devices used by store and corporate teams
• Image, provision and recover devices; maintain asset tags and asset inventory records
• Contribute to the knowledge base: write clear step-by-step articles for common fixes and onboarding checklists

Retail Operations

• Support store teams with hardware and software used in retail (POS terminals, tablets, kiosks, scanners) and help diagnose on-floor issues
• Assist with inventory-related systems/processes and physical inventory tasks that intersect with technology (barcode scanners, mobile inventory devices)
• Participate in store rollout/refresh activities and field verification of system changes
• Support operational playbooks and store onboarding checklists as required

Client Engineering

• Assist Client Engineering with device provisioning and application packaging for MDM tools and enterprise self-service portals. Contribute to packaging, testing and publishing applications to the company self-service catalog
• Support small deployments (app installs, configuration profiles), verify deployments on devices, and collect telemetry/feedback for engineering

IT Operations

• Shadow IT Operations engineers on patching, monitoring, and routine maintenance tasks. Support automation and runbook updates
• Assist with vendor coordination and billing, asset lifecycle tasks (receiving, image, staging, decommission), and system documentation
• Help run basic system health checks, report anomalies, and take part in post-incident documentation

The base pay range for this position is $45/hr-$50/hr which represents the current range for the non-exempt position. Please note that actual pay will vary based on factors including but not limited to location, experience, and performance.