Are you a leader who enjoys helping your team learn and develop their skillset? Are you excited to maintain a modern, cloud-based IT infrastructure? Do you want to help ensure that your colleagues can work smoothly and quickly find solutions to everyday IT issues? Then apply now as a Teamlead IT Support (m/f/d) for our team in Munich!
Leadership: You work together with the Head of IT Services to define yearly roadmaps, set long-term strategy for the department, and monitor and report on team performance against KPIs
Management: You manage a team of System Administrators and support them in their personal and professional development
Support: You provide advanced IT support in a modern cloud-based environment and support your colleagues with their questions and technical problems
Equipment: You provide suitable hardware and software solutions for our employees
Documentation: You create and maintain documentation on our systems and support processes
Your fitness level
Professional Experience: You have 5+ years of professional experience in Information Technology (ITIL or ITSM certifications are a plus)
People Leadership: You have 1-2 years of previous leadership experience leading technical teams
Know-How: You have good knowledge of Windows and Mac support, SaaS platform support, helpdesk ticketing systems, reporting dashboards and metrics
Skills: You have experience managing and reporting on team performance, coaching team members, analyzing and optimizing processes, and deploying process automation
Working Style: You work reliably and produce high-quality work in both individual and team environments
Language Skills: You have professional proficiency in English (German and or French is a plus)
Your training goal for your first 6 months
Metrics: You will work with the Head of IT Services to refine existing support metrics and establish an automated dashboard for reporting out on team performance
Optimization: You will work with the team to identify and improve the top ten support bottlenecks, resulting in a reduction of average time to resolution by at least 10%
Enablement: You will work with the team to improve the internal knowledge base and begin to create a public-facing knowledge base to enable users to self-service issues
Standardization: You will create standard processes around ticket intake, triage, handling, holding, and resolution to support the metrics defined earlier
The equipment we provide
Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve
Work-Life-Balance: Benefit from flexible working hours, a hybrid workplace model and 30 days of vacation per year
Fit & Healthy: Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany, or alternatively use our in-house gym with EGYM products
Mobility: Enjoy a monthly travel subsidy of 45€ for public transport
Discounted Offers: Enjoy a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
Bike Leasing: Stay active with our leasing bike offer for your commute or in your spare time
Subsidized Pension: Profit from our employer-subsidized pension
Contact Information
Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID #1638.
