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About Cleerly
We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.
Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
About the Opportunity
We have an immediate opening for a skilled and motivated Sustaining Engineering Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, developing tools to aid in issue resolution, trending and reporting areas product fragility and opportunities for enhancement, and collaborating with cross-functional teams to assist in bug identification and fixes.
This role requires a strong technical background, excellent problem-solving and communication skills, and the ability to provide top-tier customer service. You will work closely with our customers and internal teams to ensure the smooth operation of our products and deliver exceptional support in a fast-paced, high-impact healthcare environment.
TTC: $82,500 - $99,000*
*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay,
commission, bonuses, etc.). We hire employees anywhere within the United States and account
for geography when determining base salary.
Responsibilities
You will be troubleshooting complex problems, creating diagnostic tools to streamline the support process, and collaborating with software development teams to assist in bug fixes. Your goal is to ensure timely resolution of issues while providing a positive customer experience. This role will interact with our internal Core Lab team, Engineering, IT, Product Management, Customer Support, Implementation and more. On any given day you could be:
Requirements
Working at Cleerly takes HEART. Discover our Core Values:
Why you should apply:
Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Job duties, activities and responsibilities are subject to change by our company.
By applying to this job, you understand that you might receive emails (from @cleerlyhealth.com), phone calls (from Cleerly recruiters), and SMS messages (from Cleerly recruiters).
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