Sr. Technical Account Manager (Marketing) at Playlist - United States

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Senior Technical Account Manager

The Role You'll Play:

At Playlist, we're building the bridge between cutting-edge technology and customer success. As a Technical Account Manager, you'll be a pivotal force in transforming how businesses leverage our marketing platform, turning technical capabilities into tangible business value.

Your impact will include:

Drive strategic technical onboarding for key customers, ensuring seamless integration of Playlist marketing solutions
Orchestrate comprehensive onboarding experiences for franchisor and franchisee partners, leading discovery sessions and implementing best-practice marketing workflows
Develop deep technical expertise in our marketing product suite, translating complex capabilities into clear, actionable insights for customers
Lead proactive technical troubleshooting, anticipating and resolving potential challenges before they impact customer experience
Collaborate across product, engineering, and sales teams to develop innovative customer success methodologies
Design and deliver technical training materials that empower customers to maximize platform potential
Serve as the primary technical point of contact for strategic accounts, acting as a trusted advisor and technical expert
Generate actionable insights from customer interactions to drive product development and strategic initiatives

Experience You Bring:

4+ years of experience in technical account management, customer success, or similar customer-facing technical roles in SaaS or marketing technology
Proven ability to manage complex strategic customer relationships and drive technical implementations
Strong technical acumen with the ability to quickly understand and articulate complex software solutions
Exceptional communication skills that bridge technical concepts across diverse audiences
Experience with API integrations, software configuration, and technical problem-solving
Demonstrated success in fast-paced, collaborative environments
Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs)

Why This Matters:

We believe technology should be a catalyst for connection, not complexity. In this role, you'll be instrumental in helping businesses unlock their full potential, transforming technical challenges into strategic opportunities.

Playlist is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and perspectives.

Note: This description outlines key responsibilities but isn't exhaustive. Additional duties may be assigned to support team and business goals.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Playlist is hiring a Sr. Technical Account Manager (Marketing)

Job Description

About the Company:

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