Opportunity 

Twin Health is hiring an experienced Revenue Cycle Integrity and Reporting Analyst to support continuous improvement of our billing operations. As a Quality Assurance and Data Analyst, you will drive operational excellence by bridging the gap between technical billing configurations and high-level data insights. You will safeguard financial integrity through rigorous compliance auditing and ERP reconciliations, while leveraging advanced analytics to monitor billing KPIs and automate workflows. This role offers the opportunity to shape scalable billing strategies and translate complex healthcare data into actionable improvements for a mission-critical revenue cycle.

Key Responsibilities

Quality Assurance & Quality Control

• Perform technical configurations of billing systems in accordance with payer contract requirements, specifications and fee schedule 
• Develop a redundant validation process to ensure accuracy of monthly billing activities
• Develop billing operations SOPs and policies in compliance with standard and local healthcare laws and in accordance with contractual agreements 
• Ensure accuracy of cash applications processes by conducting regular reconciliations of ERP and billing systems
• Conduct regular post billing audits to proactively identify gaps in billing processes
• Ensure currency and accuracy of billing operations guidelines based on latest payer requirements and policy changes 
• Collaborate with customer experience, product and data integrations teams in identifying and implementing opportunities for automation to support reliable and scalable billing operations processes 

Data Analysis & Reporting

• Prepare and validate monthly billing reports and statements in a timely manner to ensure accurate and on time billing 
• Develop and maintain billing operations KPIs (DSO, clean claims rate, denials and bad debt rate) to track performance success and trends 
• Develop SLAs and benchmarks in providing billing related service requests to measure customer success and ensure customer satisfaction
• Develop and fulfill ad hoc reporting requests from internal and external customers in adherence to contract SLA’s
• Lead investigation and research of billing inquiries and disputes by performing data and root cause analysis
• Translate complex, large, healthcare data sets into clear reports to provide actionable insights
• Develop and maintain process repository for organizing and storing billing related data 
• Collaborate with accounting and finance teams in developing financial reporting requirements related to billing 

Qualifications

• Advanced Data Analytics: Proficient in SQL and Advanced Excel (Power Query, Pivot Tables) to query large healthcare datasets and translate them into clear, actionable reports and financial reconciliations.
• Data Visualization: Experience building and maintaining performance dashboards using tools like Lightdash, Tableau, Power BI, or Looker.
• Technical Configuration: Proven ability to translate complex payer contracts and fee schedules into system logic and technical billing configurations.

Automation and Scale Mindset: Proven ability to collaborate with product and engineering teams to identify and implement automation opportunities.

• RCM & Billing Expertise: 4 years of experience the Healthcare Revenue Cycle, specifically in billing system configurations, fee schedules, and payer contract requirements. 
• Compliance & Policy: Proven ability to develop SOPs and billing policies that align with contractual agreements and local healthcare laws.
• Audit & System Reconciliation: Experience performing post-billing audits and complex reconciliations between ERP and billing systems to ensure financial accuracy.
• Problem-Solving and Adaptability: A self-directed problem-solver who seeks the "why" behind processes, comfortable navigating ambiguity in a fast-paced, high-growth environment.

Preferred Qualifications

• Experience in a startup environment within healthcare 
• Background in project management and coordination
• Experience with NetSuite, Snowflake, Lightdash is a plus

Education & Certifications

• Education: Bachelor’s degree in Health Information Management, Finance, Business Analytics, or a related field.
• Certifications (Preferred): Certified Health Data Analyst (CHDA)

Compensation and Benefits   

The compensation range for this position is $95,000-120,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan