Manager or Senior Manager, E-Commerce Pharmacy (Strategy & Operations) 💊📦
📍 Remote (U.S.-Based) | Full-Time 

The difference you’ll make:

At Midi Health, we’re scaling access to evidence-based, compassionate care for women in midlife  and that includes building an industry-leading direct-to-patient pharmacy experience. As our Manager or Senior Manager of E-Commerce Pharmacy (Strategy & Operations), you’ll take ownership of Midi’s fast-growing product lines, including prescription products and wellness supplements. You'll define and execute strategy, manage key partners, and lead operational execution across fulfillment, customer experience, and retention — helping thousands of women access the care and products they need.

You’ll partner cross-functionally with Product, Marketing, Finance, and Clinical Operations to build an e-commerce engine that’s seamless, scalable, and impactful.

This job is HOT 🔥

We’re investing deeply in our e-commerce pharmacy experience. This is a unique opportunity to shape a high-growth business from the inside out — with direct line of sight to revenue, retention, and patient satisfaction.

What you’ll do:

🚀 E-Commerce Strategy & Growth

• Execute the strategic vision, roadmap, and P&L for e-commerce business lines (Midi Custom Rx, Async Rx).
• Identify and lead new growth opportunities in partnership with Clinical and Marketing teams
• Define and execute strategies to increase customer lifetime value (LTV) through initiatives focused on recurring orders, subscription models, and retention.
  
  

📦 Partner & Pharmacy Fulfillment Management

• Manage a portfolio of strategic partner relationships, conducting regular business reviews to monitor performance, address challenges, and drive mutual growth.
• Collaborate with partners on demand forecasting, inventory management, and the operational rollout of new products.
  
  

🔁 Cross-Functional Execution

• Serve as the key business stakeholder for e-commerce, translating strategy into actionable requirements for our Product, Engineering, and Marketing teams.
• Design and optimize the end-to-end operational workflows across our key systems (Athena EHR, Zendesk, Shopify) to ensure a seamless and efficient process for all three product lines.
• Drive projects from conception to completion, ensuring clear communication, milestone tracking, and alignment across all teams.
  
  

📊 Data, KPIs & Financial Modeling

• Manage the key performance indicators (KPIs) for the e-commerce business, including revenue, margin, fulfillment costs, and customer satisfaction.
• Develop and maintain financial models for forecasting, budgeting, and reconciliation.
  
  

📅 Project Management & Communication

• Complete oversight of all e-commerce projects, from their initial conception to final implementation. 
• Maintain proactive and transparent communication with all relevant stakeholders to ensure there is alignment across the various teams, including Product, Marketing, Finance, and Clinical Operations. 
• Identify and address any potential risks, carefully tracking project milestones, and providing regular, comprehensive updates to leadership to ensure projects are delivered on schedule
  
  

What you’ll need to succeed: 🌱

• Bachelor’s degree in Business, Strategy, Operations, or related field
• 5–10 years of experience in e-commerce, business ops, or strategy- E-commerce experience is a MUST
• Familiarity with tools like Athena EHR, Surescripts, Shopify, Zendesk
• Proven ability to execute strategic plans and drive measurable growth
• Strong analytical skills. You're comfortable with models, dashboards, and performance metrics
• Clear communicator and collaborative operator, with influence across technical and non-technical teams

The interview process will include: 📚

The application window for this role closes at 5PM Central on August 22nd, 2025

• Recruiter Screen (30 min)

• Hiring Manager Interview (30-45)

• Cross-Functional Interviews with Product, Marketing, and Ops Leaders- (2.5-3 hours)

🎧 While you wait to hear from us…

• Hear from our patients — they love Midi 💜here and here

This role is not eligible for sponsorship. Must have authorization to work in the united states now and in the future.

The salary range for this position is $125,000-145,000, which is dependent on experience and location.

Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status. #LI-JA1