The Patient Services Operations team sits at the heart of BlinkRx’s mission—supporting patients at a critical moment in their healthcare journey. We are seeking Prescription Care Specialists who are motivated by helping patients, curious about solving complex problems, and energized by working in a fast-paced, growing environment.

In this role, you will support patients through their prescription journey while partnering closely with pharmaceutical programs. You’ll conduct targeted outbound outreach, guide patients through next steps, and help convert prescriptions into successful fills—balancing empathy, education, and results.

This role is a great fit for candidates with sales, account management, customer success, or healthcare experience who enjoy owning outcomes and using data to improve performance.

This is a fully On-site role in Robinson Township, Pittsburgh

What you’ll do:  

• Conduct targeted outbound outreach to support patients in completing prescription orders
• Educate patients on their prescriptions, medication, verify insurance coverage, and assess eligibility for financial assistance
• Coordinate medication fulfillment and delivery while ensuring a smooth, supportive patient experience
• Develop deep expertise in assigned pharmaceutical programs to confidently guide patients through their journey
• Drive prescription conversions while maintaining a patient-first, compliant approach
• Use data and documentation to track outcomes, identify trends, and support continuous improvement
• Document all patient interactions and discoveries according to operating procedures
• Escalate clinical or complex cases to pharmacists and appropriate internal partners
• Collaborate closely with cross-functional teams (Operations, Growth, Pharmacy, Product) to resolve issues and improve workflows
• Share feedback and insights to help improve patient experience, materials, and processes
• Participate in ongoing training, product updates, and new program launches
  Maintain confidentiality and operate in full compliance with company policies and state and federal regulations

What makes you a great fit: 

• Sales, account management, patient success, or outbound engagement experience within healthcare, pharmacy, or a regulated industry
• Strong motivation to help patients access care, with empathy and professionalism
• A curious, problem-solving mindset—you ask questions, look for patterns, and want to understand the “why.”
• Comfort working in a fast-paced, startup environment where priorities evolve and ownership matters
• Confidence using data, metrics, and performance insights to guide decisions and improve outcomes
• A self-starter who takes initiative, follows through, and is motivated by achieving meaningful results
• Clear verbal and written communication skills
• Strong technical aptitude and ability to learn new systems quickly
• Ability to collaborate effectively while also working independently

Qualified candidates: 

• High school diploma or GED required, Bachelor’s degree preferred
• Outbound Customer Service experience required
• Healthcare, pharmacy, or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• 40 hrs/week. Monday-Friday: 9:30 AM- 5:30 PM OR 10:30 AM- 6:30 PM EST
• Scheduling flexibility required, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

Why Join Us: 

At BlinkRx, your work directly impacts patients at one of the most vulnerable intersections of their healthcare and finances. We are one of the fastest-growing healthcare companies in the country, supporting millions of patients each year while building a generational company.

We are relentlessly curious, deeply collaborative, and committed to learning and improvement. If you’re motivated by impact, ownership, and growth, BlinkRx is a place where you can do meaningful work and build a career.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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