Job Description

Job Responsibilities:

• Provide step by step guidance, may be over the phone or email, on the process of identifying & removing Nielsen equipment from the Panelists home.

• Schedule the return of equipment from panelists.

• Demonstrate focus on process and panelist experience while utilizing software and technology for communications such as making outbound calls, receiving inbound calls, electronic correspondence and chat.

• Listen and accurately capture respondents comments and contact data in the Panel systems

• Speak clearly, concisely and effectively, listen to, and understand information and ideas as presented verbally

• Maintain participant’s engagement throughout process to achieve retrieval success rate targets

• Maintain a high level of patience and professionalism

• Navigate within Panelist data tools to add, delete or change information when appropriate

• Contact panelists on continual basis until equipment is returned or written off.

Qualifications

Skills/Experience Requirements:

• 2 years’ experience in a production or related environment

• Experience using but not limited to Microsoft Office Suite and Google tools.

• Ability to track multiple complex processes that are in various stages of production.

• Ability to work in a fast-paced production environment and meet tight delivery deadlines.

• Excellent verbal and written communication skills.#LI-NS1

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.