About the Role

 

As a Oncology Nurse Navigator at Daymark Health, you will be a key member of an integrated Care Team, which includes a Nurse Practitioner, Community Health Worker, Enrollment Specialist, and Social Worker. You will work closely with the Clinical Operations team to ensure that optimal care pathways are identified and followed. You will provide triage, case management, and care navigation for oncology patients, many of whom have additional comorbidities. Your role is essential in improving patients' quality of life by delivering care primarily over the phone or and through virtual platforms. You’ll also have the opportunity to help patients enroll in Daymark, accessing our services and support.

WHAT YOU’LL DO 

In this role, you will provide direct patient care in the home and through virtual platforms. Additionally, you will conduct health assessments, educate patients, and deliver high-quality care to meet each patient's unique needs. 

Within your first three months, you will: 

• Master Daymark systems and tools. Become familiar with Daymark's systems, tools, technology, and partners.
• Collaborate closely with Clinical Leadership. Work closely with Nurse Leaders and Medical Directors to ensure alignment with clinical protocols and best practices. 
• Provide urgent clinical support over the phone, email, or video. You’ll be available for urgent clinical escalations and offer consultative clinical support when required.  You may be asked to support patients as they begin the enrollment process, helping them understand Daymark Health and their diagnosis, and the next best steps to take.
• Build Trusting relationships. Establish strong, trusting relationships with patients and their care networks by prioritizing empathy and active listening in every interaction. 
• Adhere to Operational Standards. You’re following Care Team policies, procedures, and documentation standards, contributing to operational efficiency and maintaining high-quality care with comfort.  
• Support Patients Across the Care Continuum. You’ll provide comprehensive support throughout the oncology care journey, from screening to survivorship or end-of-life care, offering clinical and care coordination as needed. 
• Proactively Address patient needs. You’ll quickly identify and address patient needs, including care coordination, symptom management, nutritional support, discharge planning, and provider referrals.  
• Contribute to Case Conferences. Participate in case conferences to monitor patient progress, provide updates, and collaborate with the healthcare team on targeted support plans. 
• Address Social Determinants of Health. You’ll collaborate with non-clinical Care Team members to resolve social determinants of health, such as food security and transportation access. 

WHAT WE ARE LOOKING FOR: 

• Experience: A Bachelor of Science Degree in Nursing is required, along with a compact unrestricted registered nurse (RN) license and licensure in Rhode Island (or are willing to be licensed in RI) Additionally, you have at least 3 years of nursing experience, including 2 years in oncology nursing, and have spent a significant amount of time delivering in-home care. You are passionate about helping patients understand the benefits of palliative care. 
• Availability: You can work with our team and patients full-time, five days per week. 

• Qualifications

  Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are strongly preferred or will be obtained within 2 years of hire.  
• Strong Clinical Skills. You’re comfortable administering IV fluids, accessing ports when needed, and conducting point of care testing. 
• Comfort with Technology. You’re comfortable using Slack, Zoom, Microsoft Office, and EHR systems. 
• Strong relational skills. You have an uncanny ability to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.  
• Bias to action: You don’t wait for someone to tell you what to do.  You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately. 
• Patient-Centric Approach: You prioritize the patient experience and demonstrate a deep commitment to Daymark's mission. 
• Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation. 
• Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with patients and colleagues. 
• Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments. 
• Comfort delivering care in-home: It will be infrequent, if at all, but you'll need to be comfortable driving to patient's homes in RI. 

Daymark Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Daymark Health patient-facing roles require Basic Life Support (BLS) certification and compliance with Daymark's Employee Vaccination and Testing policy. Candidates without these at the time of hire should coordinate with their recruiter and hiring manager to ensure they meet the requirements by their start date.

All roles that require in-home visits to patients must provide proof of a valid driver's license.

Compensation Range:
$85,000 - $100,000 USD