At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP Labs is where participants experience WHOOP in person, and the Front of House Contractor plays a key role in shaping that experience. We’re looking for someone who brings genuine hospitality, positive energy, and exceptional people skills to create a welcoming, comfortable, and memorable environment for every participant. This role is ideal for someone who loves hosting, connecting with people, and being the friendly face that sets the tone for the day.
This is a W-2, Temporary role through the remainder of 2026, with an hourly pay range of $28 - $32. Candidates must be prepared to work in person at WHOOP Labs in Boston, MA 5 days each week.
RESPONSIBILITIES: Serve as the first point of contact for all WHOOP Labs participants, providing a friendly, professional, and welcoming check-in experienceClearly explain WHOOP Labs policies, study expectations, and available amenities to participants upon arrivalAct as a WHOOP brand ambassador, sharing what WHOOP is and why it matters while creating an engaging and trustworthy participant experienceCommunicate with participants ahead of their visits via messaging platforms to provide directions, building access instructions, and arrival guidanceCoordinate participant flow across studies, ensuring Research Coordinators know who has arrived and are ready to begin sessions on timeCreate a fun, comfortable, and inviting lab environment that encourages participants to return for future studiesMaintain a clean, organized, and welcoming space throughout the lab, including waiting areas, restrooms, and shared spacesSupport Research team with operational needs, including laundry, room resets, and general lab upkeepMonitor and restock towels, snacks, beverages, and other participant amenities as neededAnticipate participant needs and proactively address questions or concernsQUALIFICATIONS:2+ years of experience in hospitality, customer service, front desk, retail, or guest facing roles preferredStrong interpersonal and communication skills, comfortable engaging with a wide range of participantsStrong attention to detail with the ability to manage multiple participants and schedules at onceComfortable coordinating with multiple teams and providing real time updatesReliable, proactive, and able to take initiative in maintaining a high-quality environmentPassion for health, wellness, and delivering exceptional guest experiencesAbility to perform light physical tasks such as laundry, restocking supplies, and maintaining shared spacesA baseline level of technical comfort, including the ability to answer general WHOOP product and membership questions and guide participants to the right resources when needed.Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP, we value potential, character, and curiosity as much as experience.
WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
