We are looking for someone who:

• Has excellent communication and interpersonal skills;
• Is dedicated to understand the needs of VIP clients and delivering solutions that exceed expectations;
• Has the ability to manage multiple tasks and priorities effectively;
• Is proactive with a detail-oriented approach;
• Is skilled at analyzing client behavior and preferences to anticipate and address their needs proactively;
• Has the ability to work under pressure and meet tight deadlines;

What you'll be doing:

• Building and nurturing strong, long-term relationships with VIP clients through regular contact, personalized communication, and dedicated support;
• Anticipating client needs by staying informed of their preferences and behaviors, and taking swift action to resolve any concerns or issues that may arise;
• Offer bonuses and campaigns in order to maintain/ increase customer activities;
• Participating at exclusive events or experiences for VIP clients to deepen relationships and showcase the brand's commitment to personalized service;
• Monitoring and analyzing VIP client data, including usage patterns, preferences, and feedback, to continuously improve the level of service and value offered;
• Support the interests of VIP customers internally, ensuring their needs are prioritized across all departments (fraud, CRM, trading, gaming, etc.)
• Ensuring adherence to internal policies and industry regulations (KYC, AML, responsible gaming) in all interactions with VIP customers
• Delivering a premium end-to-end customer experience, ensuring smooth onboarding and handling day-to-day requests with professionalism and care;

We are happy you are considering a new challenge and a growth step in your career.