About the Role

Substance use disorders (SUD) are a leading driver of suffering and early mortality. Despite the urgency, most SUD treatment programs are fragmented, outdated, and fail to address the complexity of co-occurring mental health needs.

Today, no single individual at Charlie Health is laser-focused on SUD patient outcomes, programming, and growth. Without clear ownership, the opportunity to drive transformational care — and to establish Charlie Health as the premier provider of virtual SUD treatment — is at risk. We need a dedicated leader responsible and held accountable for the growth, outcomes, financial performance, and strategic differentiation of our SUD program.

The Head of Recovery Programming will serve as the founding clinician and operational architect of this work, ensuring that every patient engaged in SUD care receives transformational treatment, every therapist is properly supported, and the program meaningfully contributes to Charlie Health’s overall impact, revenue growth, and EBITDA expansion.

We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.

Responsibilities

• Program Leadership & Strategic Growth
• Lead all commercial strategy efforts related to SUD programming.
• Distinguish Charlie Health’s SUD programming from other providers through strategic communications and external positioning.
• Collaborate closely with the MAT (Medication Assisted Treatment) and Psychiatry teams to ensure seamless, integrated care.
• Patient Experience, Data-Driven Oversight & Clinical Quality
• Maintain a real-time dashboard of all patients receiving SUD services; proactively identify risks and intervene to improve care.
• Interact regularly with Charlie Health’s data science team to leverage machine learning models that predict patient outcomes and clinical risk factors.
• Use insights from predictive analytics to drive early interventions, clinical improvements, and enhanced patient retention.
• Conduct patient interviews post-discharge to gather feedback and drive program improvements.
• Carry a small caseload to stay closely connected to the patient and clinician experience.
• Conduct case consultations when any SUD patient is struggling or at risk of poor outcomes.
• Partner with Clinical Directors and Supervisors to ensure high-quality, consistent SUD care across all teams.
• Curriculum and Clinical Training
• Review, edit, and continuously improve SUD group curriculum to ensure it is evidence-based, trauma-informed, and engaging.
• Design and deliver a specialized training pathway for all clinicians working with SUD patients.
• Attend treatment teams and group supervisions to provide ongoing training and guidance around SUD best practices.
• KPI Management & Reporting
• Own and drive performance against SUD-specific KPIs including:
• Revenue growth from SUD program expansion
• EBITDA contribution
• Patient satisfaction (NPS and experience surveys)
• Attendance rates and treatment completion rates
• Measurement-based care outcomes (e.g., PHQ-9, GAD-7, substance use indicators)

Requirements

• Doctorate degree (PhD, PsyD, DSW) required.
• Independent clinical licensure required (e.g., psychologist, LCSW, LMFT, LPC).
• 5+ years direct clinical experience treating substance use disorders.
• 7-10+ years experience leading or designing SUD programs.
• Expertise in evidence-based SUD treatment modalities (e.g., Motivational Interviewing, CBT for SUD, Contingency Management, Harm Reduction, MAT integration).
• Familiarity with machine learning, predictive analytics, and working collaboratively with data science teams preferred.
• Experience working with a wide range of ages, including children, teens, young adults, and adults clients
• Strong familiarity with measurement-based care, patient engagement strategies, and clinical outcomes management.
• Ability to work independently in a fast-paced, remote environment.
• Passion for clinical excellence, innovation, and improving patient care at scale.
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

#LI-HYBRID