About the role

The Player Experience Team is looking for a Game Services Specialist to join our team. In this role, you will work closely with the Game Services Manager and other members of the Player Experience team to act as the bridge between Player Experience and our game and central teams.

You’ll become a game expert, ensuring the player experience is always at the heart of decision-making. You will be responsible for communicating player feedback effectively, triaging and tracking bugs, and keeping both player-facing and internal knowledge bases accurate and up to date. This is a collaborative role that partners across multiple teams to ensure smooth workflows and clear communication with our players.

What You’ll achieve 

• Serve as the primary liaison between community, game, and central teams to ensure alignment on player needs and priorities.
  
  
• Report and track game bugs, ensuring timely resolution by coordinating with the appropriate development teams.
  
  
• Gather, analyze, and relay player feedback to development teams to drive ongoing improvements to the player experience.
  
  
• Advocate for player experience improvements by surfacing key data points and insights in concise, actionable reports.
  
  
• Create and maintain both public-facing and internal knowledge bases with accurate, up-to-date information.
  
  
• Collaborate with cross-functional teams to improve internal workflows and player communication strategies.
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What you’ll need to be successful

• Previous experience in game support, community management, or test/QA.
  
  
• Excellent communication skills with the ability to clearly convey information to different audiences.
  
  
• Ability to compile clear and actionable reports based on data and feedback.
  
  
• Passion for video games and a solid understanding of industry trends.
  
  
• Strong organizational skills with the ability to prioritize important tasks effectively.
  
  
• Strong understanding of game development processes.
  
  
• Familiarity with bug tracking and reporting tools (e.g., JIRA, ClickUp, Trello).
  
  
• Good technical knowledge of customer support platforms (e.g., Helpshift, Zendesk).