We are looking for an ERP Specialist to join the team to work closely with Finance and Procurement stakeholders to design and deploy solutions within D365 F&O modules to support the exacting needs of the business. Reporting to the Finance & Business Systems Manager, they will also act as an escalation point for support team members. 

You will be responsible for aligning the organisation’s processes and requirements with the capabilities of our solutions; identifying, documenting and communicating technical requirements to developers and supporting deployments; collaborating closely with stakeholders and other members of the ERP team; supporting team members with issue resolution and root cause analysis; and actively engaging in knowledge sharing. 

Main duties: 

Functional Systems Strategy 

• Convert business requirements to functional solutions within our ERP platform, focusing on adding value and reducing off-system working practices. 
• Identify gaps where core ERP functionality does not need the business needs and define and document specifications for developers and support testing and deployment of code changes. 
• Work closely with peers across TIG and to ensure that any capabilities required outside of the core platforms are defined and scoped appropriately, leveraging the most of existing capabilities and avoiding the purchase of new tools. 

Business Understanding & Alignment 

• Assess and contribute to business processes and functional requirements definitions through knowledge of standard processes and practices within ERP modules. 

Platform 

• Ensure that any enhancements of platform solutions are appropriate, timely, risk mitigated and communicated to the organisational needs. 

Collaboration & Stakeholder Management 

• Contribute to the wider Enterprise Systems strategy with input on technology direction and initiatives to support the business and its transformation. 
• Partner with key Finance and Procurement contacts, regularly engaging with them alongside Systems Analysts to understand requirements and collaborate on system solutions. 
• Align processes across multiple functions of the business, including Operations, to ensure comprehensive end-to-end solutions. 

Governance & Compliance 

• Ensure implemented solutions comply with internal and regulatory policies and non-conforming processes are sought out and aligned. 

Continuous Improvement 

• Identify opportunities for adding value or seeking innovation within each period of work. 
• Continually assess and implement strategies to reduce inefficient work. 
• Stay updated on industry and technology trends, seeking system improvement opportunities through peer learning and collaboration. 

Risk Management 

• Seek out, identify and contribute to strategies to remedy risks to the current system solutions and their use within Williams. 
• Ensure that appropriate risk management practices are applied to any improvements, projects or programmes and identified risks are mitigated or escalated. 
• Help identify and propose mitigations for business risks around off-platform working practices, legacy technologies and unsound processes. 

Skills and experience required: 

• Previous, proven hands-on experience in supporting, troubleshooting, and testing D365 F&O applications, with a strong understanding of business process within Finance and Procurement modules. 
• Experience supporting users through incident management, service requests, and system troubleshooting; ensuring minimal disruption to business operations. 
• Exceptional communication and stakeholder management skills with ability to collaborate with technical teams. 
• Experience working with integration tools to troubleshoot and support integrations between D365 F&O and other business systems. 
• Microsoft certification is beneficial.
• Collaborative and curious approach to technical problem-solving.
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Ability to work with a wide range of groups and disciplines seamlessly.
• Ability to adapt to rapidly evolving requirements.