Job Description

End User Support, IT Operations, Onboarding & VIP Support

OVERVIEW:

To strengthen our experienced team, we’re looking for End User Support to join our Munich office. You’ll be the go-to person for all local IT needs, while collaborating closely with our international IT teams. If you’re a proactive and hands-on person who enjoys solving problems and working in a fast-paced, tech-driven environment – we want to hear from you.

THE CHALLENGE:

• Provide 1st and 2nd level support to local and remote users (hardware, software, connectivity)
• Own daily IT operations: laptop setup, software installation, user access provisioning, and permission management
• Manage end-to-end IT onboarding and offboarding: hardware setup, user account creation/deactivation, access rights and documentation
• Handle IT equipment procurement, asset tracking, and ensure inventory accuracy
• Be a reliable and friendly IT presence in the office, ensuring smooth day-to-day operations
• Build strong relationships with local office management
• Provide VIP IT support for executives and visitors from other offices
• Collaborate with global IT teams to support enterprise platforms such as Microsoft 365, Intune, Azure AD (Entra ID), and endpoint protection solutions
• Create and maintain clear and concise internal IT documentation
• Contribute actively to service improvement initiatives and internal knowledge sharing

YOUR PROFILE:

• Proven experience as an End User Support, Desktop Support Technician, or similar role
• Troubleshooting skills across Windows 10/11, macOS, Linux and common business applications
• Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune, Exchange Online
• Familiarity with Jamf or other MDM tools for managing Apple devices is a strong plus
• Knowledge of ITSM/ticketing systems such as ServiceNow or Jira
• Excellent communication and customer service skills – professional, clear, and user-friendly
• Self-motivated with the ability to take ownership of local IT responsibilities
• Collaborative team player who enjoys sharing knowledge and supporting remote colleagues
• Fluent in English

OUR OFFER:

• A collaborative environment with colleagues from all over the world (offices across Europe, Asia, North & South America)
• Ability to shape your own workday and career via a clearly defined professional and personal development plan
• We are a diverse and collaborative global team with a unique spirit, determined to achieve our goals
• A vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
• A modern office space and a range of additional employee benefits
• Regular team-building events

OUR RECRUITMENT PROCESS:

• Initial Screening: Quick call with our Talent Acquisition Partner to get to know each other
• Two Technical Interviews: Meet with the hiring team and manager, dive into your expertise, and explore team fit
• Final Step: Receive feedback and, if successful, an offer!