Job Description

Role Description

We are seeking an operationally oriented, roll-up-your sleeves Director of People to serve as a key member of the People team supporting ByHeart’s corporate functions. You’ll lead efforts to build scalable HR programs and systems, drive employee engagement, evolve our total rewards strategy, and empower leaders with data-driven insights — all while championing ByHeart’s family-first culture. This role further acts as HR central point of contact to ensure all People team activities across corporate and our 3-site manufacturing network are aligned with our company goals, and that effective communication and collaboration supports strong project management and execution.

This position reports to the Head of People and also works closely with our ELT, SLT, the broader People team, Finance team and other key stakeholders.

Reports To:     Head of People

Location:        Hybrid, New York, NY

Start Date:     ASAP

Key Responsibilities

1. HR Business Partnership

• Act as a trusted advisor and business partner to the Head of People and Leadership team on all people-related decisions, policy development, employee relations matters, change management initiatives, and culture and engagement activities
• Partner with the broader People team to ensure the smooth execution of day-to-day HR operations, including HR partnership, employee relations, total rewards, compliance; iterate on the processes and systems that exist today to make them simpler, more effective and better able to scale with growth
• Collaborate with the Head of People and functional leaders to drive a culture of high performance and engagement in a fast paced environment with ambitious growth goals

2. Systems & Process Design

• Develop (with partnership from Finance and TA) a data-driven workforce planning process that leverages Excel-based modeling and analytics to align talent needs with business goals, incorporating financial planning, headcount forecasting, and scenario analysis to support strategic decision-making
• Evolve the onboarding experience by implementing structured 30-60-90 day plans, capturing and analyzing feedback through surveys and performance data, and using insights to optimize onboarding touchpoints, ramp to productivity, and retention outcomes
• Build an effective performance management program from start to finish, including simple but effective tools for performance evaluation, trainings, communication; partner with Finance to ensure the processes are aligned with company goals and timelines
• Lead an effective and compliant offboarding process including exit interviews, managing separation agreements, and updating HRIS platforms
• Partner with functional leads on role design, leveling, career paths, and performance expectations in alignment with Head of People’s career development framework
• Identify and develop other needed processes and tools that ensure consistency, compliance, and a high-quality employee experience
• Drive all corporate audit and compliance activities, ensuring appropriate and timely response plans are in place (e.g., annual anti-harassment training, adherence to ByHeart policies and procedures and managing other HR related agreements)

3. Engagement, Culture and Development

• Own the full lifecycle of employee engagement measurement: design surveys and analyze results; surface insights on culture, performance drivers, and retention risks; develop dashboards that track trends over time and partner with leadership to prioritize and implement high-impact changes
• With the Head of People, design formal talent development programs, defining opportunities and career paths, and operationalizing strategies to inspire a high level of engagement and retention of top talent
• Partner with Director, Facilities HR to ensure consistency across L&D programming for various employee populations
• Develop relationships throughout the corporate org to ensure there is a clear pulse on employee sentiment and opportunities for continuous improvement

4. Total Rewards

• With the Head of People, develop the tools and resources needed to implement compensation and reward programs that will scale as the organization continues to grow
• Conduct compensation and benefits program benchmarking to ensure competitiveness, fairness, compliance, and alignment with company goals and our family-first values
• Partner with our Head of People to evolve our benefits program including annual plan selections and family first offerings to ensure we are remaining competitive and offer programs that matter most to our employees in our facilities, corporate and remote locations
• Capture employee change information for inputting into HRIS, communicating to org as applicable, drafting employee change letters and other 

5. People Data and Analytics 

• Define and own key People KPIs that reflect organizational health (e.g., engagement, turnover/retention, DEI, compensation equity, and performance trends) and ensure they ladder up to overall business and People team goals
• Continuously evaluate and refine metrics to ensure focus on what truly drives performance, culture, and retention
• Pull and analyze market reports that offer People insights including census, demographics, turnover, compensation and other as needed
• Deliver quarterly People analytics reports to support data-informed decision-making
• Ensure integrity and accuracy of all employee data by partnering with the Sr. Manager, Payroll & Benefits to ensure all employee HRIS data is up to date

Professional Qualifications: 

• Bachelor’s Degree in HR or related area; advanced degree or HR certification preferred
• 10+ years of experience in HR; with a focus on the full employee lifecycle experience- preferably in both corporate, and a rapidly scaling environments
• Proven ability to align HR priorities with business goals and contribute to company-wide strategic planning
• Proven experience managing continuously evolving multi-state compliance requirements & training
• Experience implementing scalable systems, tools, and workflows that increase efficiency and alignment
• Detail-oriented and operational with a strong ability to manage and execute core HR processes with excellence (e.g., performance management, compensation, open enrollment selection, HRIS)
• Experience with HRIS system, extra points for ADP!
• Demonstrated success in designing and implementing programs that strengthen employee engagement and retention
• Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels
• Ability to travel as needed to facilities and other locations

Personal Qualifications:

• You have high integrity, a strong sense of accountability, discretion, exceptional judgment, and you follow through with commitments
• You have a sense of urgency, completing complex projects in a timely manner with an understanding of business priorities and operational demands
• You’re highly analytical (and love a good pivot table!) and process-oriented - people data makes you happy and seeing how the data trends over time, even happier
• You are adaptable and thrive in fast-scaling environments; you’re excited to drive results with a passionate and results-oriented team
• You are an empathetic and authentic partner, respecting differences with an understanding that inclusion is the key to collaboration and a winning team culture
• You’re a solutions focused team-builder, developing productive relationships and bringing positivity to the People team and to our employees; ability to remain calm and focused under pressure
• You’re able to partner effectively with all levels of the organization - you will go the extra mile to reach out, listen and learn
• You believe in our mission: to make parents feel amazing about feeding, regardless of how they do it and to make the best baby formula in the world

The minimum annual salary for this position is $170,000 and the maximum is $180,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.