Job Description
Who is SkyBox Labs?
Recognized as one of BC's Top Employers (2024), SkyBox Labs is a game development studio that works on some of the world’s most iconic games. The studio is currently co-developing Halo Infinite, working on projects in the Minecraft universe, supporting the dev team at Bungie on Destiny, supporting development of Fallout 76, and working on original IP. As one of Canada’s fastest-growing game studios, since our inception in 2011, SkyBox Labs has evolved from a group of 8 people to a team of over 270+ Engineers, Artists, Animators, Designers, Producers, and more! Join us in our Burnaby studio, or have the opportunity to work remotely within Canada for certain designated projects.
Interested? Let’s talk about what we’re hiring for:
As a Desktop Support Administrator, you’ll be the first line of defense on the Help Desk team! You'll work on a 12-month fixed term contract, based in our Burnaby office. Your role includes ensuring smooth operations and resolving IT issues across our growing studio at SkyBox Labs. Your role includes working on a variety of technical challenges, from hardware setups to software troubleshooting, directly impacting the productivity and success of our employees and the studio as a whole.
A snapshot of your role:Be the first point of contact on the internal Help Desk team, resolving IT issues and queries efficiently across the studio for in-studio and remote employeesDiagnose and resolve technical issues across various platforms, minimizing downtime across the studio Set up and maintain hardware, including PCs, laptops, and peripheralsManage IT assets, inventory, and user accountsCollaborate with teams to streamline IT processes and improve efficiencySupport user onboarding and offboarding, ensuring a seamless experience Use your positive energy, sharp problem-solving skills, and clear communication to support individuals and the studio as a wholeSound like you? This is what we're looking for:1-3 years of IT support experienceStrong technical knowledge, including Windows 10/11, Google Suite, Office 365, macOS, Active Directory, and an IT Ticketing systemExcellent problem-solving and communication skills, including written and verbalAbility to work in a fast-paced, dynamic environmentA positive attitude and a passion for technology
Nice-to-Haves:
Experience with gaming hardware and softwareIT diploma or certification (e.g. CompTIA)
This role requires fully in-studio work, with potential for one remote work day per week, subject to manager approval.
Our commitment to you:
SkyBox Labs is proud to be an equal opportunity employer, committed to developing and maintaining a diverse workforce. You’ll join a collaborative, inclusive culture. One where we succeed together – across the desk and around Canada. Where like-minded people work naturally together to achieve great things (and games!).
Only candidates who reside in Canada or are willing to relocate will be considered for this role. Additionally, although we appreciate all interest, only those candidates selected for an interview will be contacted.
Estimated Salary Range
Our AI-powered salary intelligence estimates this position's salary to be between $45,000 - $60,000. The actual salary may vary based on factors such as experience, location, and market trends.
