About Us
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
About The Role
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our customer support team. As a Customer Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation.
This is a full time temporary position through Dec 31, 2025 benefits and completion bonus provided.
A Day in the Life of a Sprinter Customer Support SpecialistYou will work from hours: 8:30am - 5:00pm MSTThis position will primarily assist Clinical Managers and Sprinters with real-time scheduling changesYour day will begin by fielding and resolving overnight questions and support requests from our patientsThroughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarksAs different customer situations arise, you will escalate questions and concerns to other teams for additional supportSkills and RequirementsAt least 2+ years of relevant experience in customer or patient service, healthcare requiredRequired, experience working with ZendeskProficiency in using electronic health record (EHR) systems and other healthcare softwareExcellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teamsAbility to adapt to changing priorities and work effectively in a fast-paced environment.Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
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If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com. 