Homa is a global mobile game developer and publisher creating games people love. We partner with studios and internally develop games, having launched over 80 titles, reached over 2 billion downloads, and seen our game All in Hole break into the global top-50 grossing charts. These are milestones, not the finish line. 

With deep expertise in product and technology, we built Homa Lab, our proprietary platform that gives developers the market intelligence, data tools, and game tech, with AI built-in, to find product–market fit fast and scale mass-market games into lasting experiences players enjoy for years.

This is our flywheel: Homa Lab helps studios spot the right ideas early, turn them into games quickly, and reach millions of players. Every launch brings back data and insights that fuel the next hit, making each turn of the loop faster, smarter, and more likely to win. AI supercharges this process, running through everything we do, from everyday tasks to our guiding principles.

What powers the loop is talent density. 220+ people from 30+ nationalities, bringing expertise from the world’s best studios and companies. We uphold ambition, curiosity, humility, and focus, and deliver with speed, excellence, and candor.

Since the start, we’ve raised $165M from Headline, Northzone, Eurazeo, Bpifrance, and the founders of King, Sorare, and Spotify, people who’ve built and backed the games and platforms we admire, now supporting our drive to create the next ones.

At Homa, we are building the next billion-player experiences from the ground up and shaping the future of entertainment.

Mission

As a Customer Support Lead, you’ll play a key role in elevating the player support experience for All in Hole, our number one hit casual game. You will partner closely with QA, Product, and Development teams to drive player satisfaction, ensure smooth escalation of live issues, and contribute to shaping how Homa grows from here.

Your main responsibilities will include:

• Own the full support process—from player ticket to developer escalation – ensuring that every player issue is handled quickly, transparently, and effectively.

• Lead outsourced agents, ensuring quality and consistency – guiding and mentoring external support teams to maintain a high level of service.
• Analyze support data and trends to produce actionable reports – providing insights that improve both the player experience and game quality.
• Collaborate with QA, Product, and Dev to resolve player pain points – building strong feedback loops that accelerate fixes and improvements.
• Improve workflows, macros, and tooling to boost efficiency – making support operations smoother and more scalable.
• Drive proactive initiatives that reduce friction and enhance support – anticipating issues and implementing solutions that go beyond reactive support.

Requirements

We are looking for someone with proven expertise in mobile game player support—and the curiosity, ambition, and drive to make an impact fast. You’re a great fit if you have:

• +5 years of experience in mobile game support (F2P, casual, or hybrid-casual)
• Proficiency with support tools such as Helpshift, Zendesk, or Freshdesk – and the ability to optimize workflows
• Strong issue triage, escalation, and reporting skills – ensuring problems are quickly diagnosed and tracked
• Proven success collaborating with cross-functional teams (QA, Product, Development)
• Clear, empathetic communication and a player-first mindset – putting the player experience at the heart
• Bonus: Experience with AI automation, multilingual support, or managing vendor teams

Even if you don’t check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we’re more interested in your potential and passion than a perfect match to our checklist.

Our Culture

At Homa, we prioritize talent, energy, and determination over traditional credentials. We’re building a global community of brilliant, driven people who think boldly, move fast, and push boundaries. We believe true innovation comes from diverse perspectives, deep collaboration, and curiosity without limits. Our culture is grounded in four core values:

• Ambition: We strive for the best - we don’t settle for “good enough.”
• Humility: We recognize that we are always learning, we can always improve and grow.
• Curiosity: We continuously seek the “why” behind the “what”.
• Focus: Our curiosity takes us deeper, not wider - we dive deep into the details.

Benefits

Building great games starts with building a great place to work. Here’s what you can expect:

• 🏥 Comprehensive Benefits: Depending on your location, you’ll enjoy a range of perks such as insurance, meal vouchers, public transport, gym memberships, and more.
• 🏢 Paris HQ Access: Enjoy a desk at our private office in a well-located WeWork building that will give you access to WeWork perks like rooftop view and designed coworking spaces.
• 🌍 Coworking Access: You will have access to WeWork spaces throughout Europe, along with all their perks and professional office environments.
• 🌐 Global Team: Collaborate in English with top-tier talent from 35+ countries, spanning Europe, the UK, the US, and more. Diversity fuels our creativity and innovation.
• ✈️ Team Gatherings: We value time together beyond the screen. Join us for occasional team gatherings, off-site retreats (Workations as we name them) to connect, recharge, and celebrate.
• 📈 Performance Reviews: We’re committed to your growth. Every six months, we reflect on your progress, recognize your achievements, and align on clear development goals.
• 💻 Equipment Support: From day one, we’ll provide everything you need to do your best work, including a home office setup allowance if you're working remotely.

Where We Hire

Our HQ in Paris is a vibrant hub of creativity, collaboration, and connection. From rooftop lunches and coffee chats to after-work apéros and community events, we’ve designed a space people genuinely enjoy - all within a cozy WeWork filled with good energy (and snacks).

We also have incredible team members across Europe - from Spain and Turkey to Germany, North Macedonia, Poland, the UK, and more. Whether you’re working from a sunny WeWork in Barcelona or your home setup in Warsaw, you’re fully part of our culture. To keep collaboration smooth, we primarily hire within European time zones (UTC to UTC+3). If you're based there - or planning to be - we’d love to hear from you!

Please note: this is one remote position open to multiple countries, not multiple openings.