The purpose of this role is to keep our Customer Operations team at the top of their game! You’ll be the playmaker behind our tools and systems - from AI Agentic and Salesforce to our internal back-office platforms - ensuring everything runs smoothly, efficiently, and cost-effectively. As the go-to expert for all topics related to Customer Operations tooling, you’ll take the lead in refining processes, optimizing performance, and driving continuous improvement. Just like a great coach fine-tuning the team’s strategy, you’ll make sure we’re always performing at our best and delivering a winning experience for our customers.

Your playing field

• Drive Customer Operations projects - with a special focus on operational tools — from kick-off to final whistle, delivering on time, within budget, and in line with business goals.
• Optimize back-office processes to boost efficiency and customer satisfaction, collaborating with other departments to improve workflows and service delivery.
• Oversee Salesforce implementation and customization, ensuring seamless integration with existing systems and processes.
• Manage and fine-tune Agentic bots to level up Customer Operations performance, monitor results, make tactical adjustments, and strengthen prompting capabilities.
• Design and execute testing plans to ensure reliability and top performance, identifying and resolving issues quickly.
• Collaborate with internal and external stakeholders to align project goals with business objectives, communicating status, risks, and opportunities clearly.
• Ensure all projects meet quality standards, follow structured methodologies, and deliver measurable impact.
• Identify risks early and craft smart mitigation strategies to guarantee successful project delivery.

Which skills should you bring to the pitch

• Education. Degree-level qualification or certification in a field related to project management such as PMP.
• Experience. 2+ years of hands-on experience in project management, driving back-office systems or initiatives that support Customer Operations teams. Experience within the iGaming industry would be considered an advantage.
• Tech-savvy playmaker. Skilled in using project management tools like JIRA, Asana, or similar to keep initiatives on track and expertise in Salesforce, back-office operations and agentic bots will be considered as an advantage. 
• Data-driven mindset. Confident using tools such as Excel, Tableau, or DOMO to track performance, uncover insights, and report on progress.
• Top-notch communicator. Excellent verbal and written communication skills in English to engage stakeholders, share updates, and drive collaboration.
• Relationship builder. Able to connect with key stakeholders, understand their goals, and ensure their needs are met throughout every stage of the project.
• Strategic thinker. Capable of writing clear business requirements and managing projects from concept to completion. 

What We Offer

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite 
  contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidize a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together 
  as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!