Overview

The Commercial Operations Manager is a high-impact role that serves as the primary operational extension and right hand to the Senior Director of Commercial Operations. This role translates commercial strategy into execution through ownership of sales operations, reporting, analytics forecasting, and core commercial processes, while preparing executive-ready insights for senior leadership, including the C-suite and Board.

This individual will work on pipeline and forecast reporting, performance dashboards, territory and account operations, and sales activity analysis, working closely with the Salesforce Manager to ensure data accuracy and disciplined operating cadence. Our ideal candidate has a strong analytical background and ability to analyze complex data.

Key Responsibilities

• Act as the primary operational extension and right hand to the Senior Director of Commercial Operations.
• Drive priorities, manage execution, and ensure follow-through on key commercial initiatives.
• Ability to collect, analyze, and prepare executive-ready materials, reporting, and insights for leadership, including C Suite and Board members.

• Own reporting and analytics of core Sales Operations functions, including:
• Pipeline and forecast reporting
• Performance dashboards and KPI tracking
• Territory and account management operations
• Sales activity and productivity reporting
• Analyze large, complex data sets to identify business trends
• Partner closely with the Salesforce Manager to define reporting requirements and ensure data accuracy and consistency.
• Proactively identify data trends, risks, and opportunities within pipeline, bookings, and revenue performance.
• Drive weekly, monthly, and quarterly commercial reporting and forecast cadences, including:

• Pipeline reviews
  Forecast rollups (eventually in a dedicated platform)
• Internal monthly reporting to key stakeholders

• Ensure forecasting processes are disciplined, repeatable, and supported by clean data.

• Work on the following tasks with Salesforce Manager and Commercial Operations Directors:
• Opportunity management
• Deal desk workflows
• Approval processes
• Territory and account changes

• Support sales enablement efforts related to, reporting and dashboards, process changes, new tools or Salesforce enhancements
• Drive adoption of tools and processes through communication, training, and documentation.
• Build and maintain documentation, playbooks, and standard operating procedures for Commercial Operations and related departments
• Serve as a Looker and Salesforce super user across the platforms and reporting functions
• Play a critical role in the sales compensation process including partnering with commercial leadership to develop compensation plans; key owner of administration, and commission calculations
• Support implementation and launching of new Commercial apps and platforms
• Ability to assist with other ad hoc Commercial Operations requests as necessary
  
  

Qualifications

Required

• 5–7+ years of experience in Commercial Operations, Sales Operations, or Revenue Operations.
• Strong background in sales reporting, analytics, and forecasting.
• Salesforce Administrator (201) Certification and Advanced Salesforce experience as a power user; experience defining reports and dashboards required.
• Proven ability to operate as a strategic partner to senior leadership.
• Experience managing or mentoring team members.
• Strong analytical, organizational, and communication skills.
• Ability to work independently, problem solve, and think critically

Preferred

• Experience in healthcare, SaaS, or complex B2B sales environments.
  Experience supporting pricing, contracting, or compensation operations.
• Comfort operating in fast-paced, scaling organizations.
  
  

Compensation

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary:  $105,000 - $130,000
• TTC: $121,000 - $149,500

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.