Job Description

We are seeking a dynamic Client Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations. 

THE CHALLENGE 

• Act as the primary post sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings. 
• Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions. 
• Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment. 
• Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities. 
• Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings. 
• Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services. 
• Optimize internal processes impacting client experience, driving efficiency and timely delivery of services. 
• Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth. 
• Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement. 
• Other tasks as defined  

YOUR PROFILE 

• Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry. 
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders. 
• Analytical mindset with the ability to interpret data and translate it into actionable strategies. 
• Exceptional problem-solving and conflict-resolution skills. 
• A results-driven approach with a focus on client satisfaction and retention. 
• Languages: English and Portuguese required, Spanish optional
• Knowledge of Sportradar products a plus  
• Knowledge of betting landscape a plus  

OUR OFFER 

• The opportunity to work and develop within an inspiring and fast-growing company 
• Collaboration with friendly colleagues from all over the world 
• Work with and support some of the biggest names in the sports and gaming industry 
• Hybrid work environment 

Important: As part of the onboarding process, you may be required to spend 1–2 months with the team in our Mostar office to ensure a smooth integration and knowledge transfer.

OUR RECRUITMENT PROCESS: 

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 
• Technical Assessment (if applicable): A short task to showcase your technical skills. 
• Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, as also discuss team fit.