About Tixr

Tixr's on a mission to transform the ticket-buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

ticket-buying

The Opportunity

As a Client Experience Manager (CEM), you will serve as the day-to-day contact for our clients across the United Kingdom and Europe, ensuring they achieve their goals with our platform and services.  You will work closely with the Partnerships and Technical teams to provide a seamless and exceptional client experience. Your focus will be on managing the operational needs of client accounts, fostering relationships, and ensuring platform adoption and satisfaction.

Work-Life

This role is hybrid with a minimum of 3 days in our London Bridge office. At this time, we are only able to hire those with the right to work in the UK and not requiring sponsorship now or in the future.

Required Qualifications/ Experience

• Bachelor’s degree in business, marketing, or a related field (postgraduate or certifications an asset)
• 5+ years in externally-facing roles, in technology or live events (organisation/ promotion/ management/ operations, production or ticketing operations).
• Familiar working in CRM’s, internal communication and project management tools (proficiency in HubSpot, Notion, Slack, and Google Workspace would be advantageous).
• Familiarity with third-party tools used by sports or event clients (RFID/Access control, workflow automation tools) 
• Excellent communication, negotiation, and conflict-resolution skills
• Strong analytical thinking, problem-solving, and presentation abilities
• Open to feedback, adaptable, and willing to learn
• Must have the right to work in the UK
• Must be able to work on a hybrid basis, being in office at our London Bridge offices at least 3 days per week

Preferred Qualifications/ Experience

• Experience with primary ticketing platforms, financial reporting, event building, and digital marketing.
• Experience in on-site sports/ touring events

Responsibilities

Day-to-Day Client Management

• Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
• Monitor and address client tickets in the queue to ensure prompt and effective resolution of issues.
• Build client groups and events, as required.
• Serve as the project driver for your accounts, coordinating across teams to meet client needs and goals.
• Collaborate with Technical Success Managers (TSMs) for:
• • New feature demos and technical walkthroughs
  • Technical troubleshooting
  • Developing client-specific workarounds
  • Account audits and optimisation
• Engage with the Senior Client Success Manager and Directors of Partnerships for:
• • Escalation support and strategic guidance
  • Complex reporting or billing needs
  • Risk mitigation and account insights

Client Success and Relationship Building

• Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
• Ensure clients are effectively onboarded, trained on platform use, and positioned for long-term success.
• Proactively communicate with clients to understand their goals and initiatives.
• Monitor client engagement and identify opportunities for increased adoption and satisfaction.

Collaboration with Internal Teams

• Partner with Technical Solutions Managers to resolve product-specific or on-site challenges.
• Provide regular status updates and risk assessments to Senior leaders.
• Escalate complex client issues and ensure resolution timelines are met.
• Capture and share client feedback to inform platform improvements and development.

Operational Excellence

• Manage client projects, deliverables, timelines, and event builds.
• Keep detailed and organised records in Notion and HubSpot.
• Identify and implement process improvements for better service and efficiency.

Salary Range

• £45,000-£60,000 pa

The Perks

• Private Medical, Dental + Life Insurance
• Company Pension
• Open Vacation
• Flexible Working
• Birthdays Off
• Team Offsites / Events
• Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California-bornfounder-owned and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.  We exclusively power 500 of the most respected live entertainment brands in 40 countries including Higher Love UK, London Irish, Wynn Nightlife, Zamna Festival, Riot Fest, Acura Grand Prix of Long Beach, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.