Chief of Staff (CoS), Clinical Operations

Location: Remote, US | Reporting to: Senior Vice President Clinical Operations 

About Us

Midi is a fast-scaling virtual care company on a mission to transform the way healthcare is delivered. With a focus on women’s health and whole-person care, our distributed clinical team delivers high-quality care through a modern, tech-forward platform.

The Opportunity:

Midi is seeking a Chief of Staff, Clinical Operations, reporting to the Senior Vice President, Clinical Operations. This role drives cross-functional execution and runs the operating cadence that keeps priorities moving from decision to delivery. You’ll lead high-impact initiatives and build the visibility and accountability needed to scale care delivery.

What You’ll Do:

Strategic Execution + Decision Support

• Act as an internal management consultant to the SVP of Clin Ops: frame ambiguous problems, develop options, and drive decisions to execution.
• Lead high-impact initiatives tied to care delivery scale, operational performance, clinician experience, and clinical risk.
• Build executive-ready narratives, pre-reads, and decision memos grounded in data, constraints, and tradeoffs.

Clinical Ops Operating System + Accountability

• Own the SVP Ops “front door”: intake, triage, prioritization, and escalation paths for Clinical Ops work.
• Run the SVP Ops operating rhythm (priority reviews, cross-functional standups, milestone/action follow-through).
• Maintain core operating artifacts (OKR tracker, decision log, dependency map, risks/issues tracker, action register).
• Partner with analytics and operational owners to ensure KPI reporting answers the right questions; surface trends/risks and drive corrective actions.

Cross-Functional Unblocking + Rollouts

• Connect Clinical Ops, Quality/Safety, Compliance, Product/Informatics, Finance, People/HR, and Care Delivery leaders to move work forward.
• Resolve ownership gaps, decision-right issues, and resourcing constraints.
• Coordinate complex rollouts so changes land cleanly (owners, timelines, adoption plan, measurement).

Resource Planning Support

• Support P&L oversight: forecasting, variance review, performance-to-plan narratives.
• Support budget planning and resource allocation decisions (headcount, vendor spend, key investments).
• Translate operational levers into financial impact (utilization, productivity, quality-driven rework, staffing model changes).

Incidents + Org Design

• Coordinate high-severity operational events; manage exec comms and ensure post-incident actions are owned and closed.
• Support org design and role clarity (spans/layers, RACIs, hiring priorities, durable ownership models) 

What We’re Looking For:

• 5+ years in management consulting, strategy & ops, program leadership, or a high-growth tech/healthcare environment.
• Experience driving cross-functional work in healthcare, digital health, or regulated operations.
• Strong analytical instincts: can structure problems, interpret data, and make clear recommendations.
• Excellent executive communication: crisp synthesis, strong writing, and confident stakeholder management.
• Proven ability to run multiple workstreams with real accountability for outcomes.
• High judgment and discretion; comfortable handling sensitive information.
• Strong project/program management muscles and a bias toward action in ambiguity.

Preferred

• Experience supporting senior clinical/operations leaders in a scaling environment.
• Familiarity with clinical operations, quality/safety, compliance, or care delivery workflows in virtual care.
• Experience partnering with Finance on forecasting, budget planning, or operating review cadences.

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range for this role will depend on experience.Midi pays  a competitive base salary, plus equity and benefits. 

While you’re waiting for us to review your portfolio, here’s some fun content to check out 🎥
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