Job Description

About the Role

Charlie Health is looking for a highly motivated and detail-oriented Care Strategy Associate to support the planning, execution, and analysis of key initiatives across our Care and Admissions teams. This is a unique opportunity to work cross-functionally across clinical, operational, and product teams at a fast-paced mental health startup. You’ll play a critical role in helping us hit our goals, improve care delivery operations, and support major strategic projects. If you’re analytical by nature and excited to apply your analytical skills to important problems, this could be the perfect role for you.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Support the execution of strategic initiatives across our Admissions and Care Delivery teams, including hiring, retention, performance management, and workflow operations
• Assist in identifying and addressing operational inefficiencies through data analysis and process improvement recommendations
• Coordinate cross-functional efforts to support key business priorities, collaborating with internal teams to ensure effective execution
• Contribute to initiatives aimed at reducing administrative burden for care teams, including documentation improvements and communication workflow updates
• Participate in vendor evaluations to help improve the client experience 
• Own and maintain weekly and monthly KPI reporting to track team performance and surface insights for leadership

Requirements

• Bachelor's degree in Business, Finance, Economics, or similar analytical subject area
• 3+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
• Highly proficient in Microsoft Excel
• Strong analytical and strategic thinking skills; able to proactively identify issues and implement data-driven solutions
• Exceptional ownership mindset with the ability to independently manage high-impact projects
• Comfortable communicating across stakeholders and driving alignment in cross-functional environments
• Experience with Tableau and/or SQL is preferred but not required
• Exceptional organizational and project management skills, and strong attention to detail
• Ability to thrive in a fast-paced, high-growth startup environment
• Work authorized in the United States and native or bilingual English proficiency
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID 

The total target base compensation for this role will be between $106,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $106,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.