We are hiring a Business Operations & Program Mgmt Lead to serve as the operational backbone of our marketing organization. In this hybrid leadership role (50% Team Management / 50% Individual Contributor), you will own the rhythm of the business, orchestrating how we plan, budget, and execute global initiatives. You will move the team from ad-hoc project management to a structured, strategic Phase Gate delivery model while mentoring a distributed global team.

What You’ll Do

Strategic Operations & Planning 

• Strategy Facilitation: Partner with the Senior Director to Lead high-impact marketing leadership strategy sessions utilizing Human Centered Design (HCD) tools and methodologies to drive alignment and innovation.

• Global Marketing Calendar: Partner with Marketing leadership to define the Integrated Global Marketing Calendar, ensuring visibility and alignment across all marketing teams. 

• OKRs: Manage the OKR (Objectives and Key Results) reporting framework; support quarterly planning sessions and ensure cascading goals are tracked and reported accurately. 

• Monthly Business Reviews: Support monthly business reviews for reporting on metrics, OKRs, and organization budgets.  

Program Management Architecture

• Phase Gate Architecture: Standardize project management processes across the organization that allow functional teams to execute with speed and consistency. Develop, implement, and manage a Phase Gate process for integrated marketing initiatives, ensuring clear checkpoints, approvals, and decision frameworks are in place.

• Program Management Support: Provide high-level Program Management support for high-profile, complex strategic initiatives that require cross-functional coordination.

• Deploy Best Practices: Design and deploy best-in-class program management tools and business operations processes that standardize how work gets done.

Business Operations Architecture 

• Resource & Budget Governance: Orchestrate the monthly budget review process for the entire marketing organization to ensure fiscal discipline. Lead the monthly resource management review to align hiring and capacity with strategic priorities.

• Deploy Best Practices: Design and deploy best-in-class program management tools and business operations processes that standardize how work gets done.

Global Team Leadership 

• Distributed Team Management: Manage, mentor, and develop a global team of 4 individual contributors (based in North America and India), including Program Managers, Business Ops Analysts, and Asset Managers.

• Creative Workflow Oversight: Oversee the team responsible for the creative intake/triage process, ensuring the efficient program management and delivery of creative assets.

• Asset Lifecycle Management: Oversee the team responsible for the full lifecycle of marketing assets, including creation, review/approvals, storage, and distribution.

• Operational Excellence: Guide the team in managing Purchase Orders (PO) and budgeting processes to ensure compliance and accuracy.

• Experience: 7+ years in Marketing Operations, Program Management, or Business Operations with experience managing global/distributed teams.

• Facilitator: Proven experience using Human Centered Design or Design Thinking to facilitate strategy and problem-solving sessions.

• Structured Thinker: Deep experience building Phase Gate or Stage-Gate methodologies for complex campaign rollouts.

• Financial Acumen: Strong capability in budget management, resource forecasting, and operational reporting.

Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimated salary range for a new employee has been provided. It would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

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