Who we are:
At Optimize Health, we believe that it's time to rethink brick-and-mortar-only healthcare visits. With our powerful combination of the leading platform technology, patient-friendly devices, and trusted support, we are pioneering how medical groups use technology and real-time data to treat patients' health outside the practice walls. As the most trusted and experienced remote care vendor in the industry, we simplify the complexities of delivering effective, high-quality remote patient monitoring and optimize our clients’ clinical and financial performance.
About the role
As a care team member, you love building relationships with patients based on trust, utilizing motivational communication techniques to help drive positive health changes and improve patient outcomes. This is accomplished through collaboration with the patients care team to provide wellness calls with patients to outline patient-centric goals and the development of associated action plans to improve their health and well-being.
Our ideal candidate has clinical background working with the adult and geriatric patient population ideally with experience in phone triage. Has a strong working knowledge of Remote-Patient Monitoring (RPM) preferred and/or Chronic Care Management (CCM), Behavioral Health and Care Coordination. Experience in remote working technologies, being a strong team player and a desire to clinically and emotionally support our patients while keeping a keen eye on reimbursement requirements are valued in this role. Being a Care Team Member at Optimize Health provides the chance to serve patients by proactively monitoring vital signs, educating, and coaching patients on a plan for better health. Early intervention through RPM/CCM, reduces risk for emergent care and/or hospital admission/re-admissions.
Encounters with patients will be performed via phone through a Remote Care Platform that receives electronically transmitted physiological markers like blood pressure/weight/blood glucose. The care team member will perform monitoring as well as synchronous and asynchronous communication with the patient within Optimize Health’s industry-leading platform.
Responsibilities includeReviewing care plans with patients and hosting monthly calls to document progress advancementsMeet team goals and standards outlined metricsIdentify opportunities for expansion with remote care programs based on patients needs Significantly impact longitudinal patient engagement in remote care program(s)Provide documentation to patient relevant to care plan and help coordinate care and next stepsLead collaborative wellness calls with the patients to define health goals outlined by their Care TeamManage patient messagingDirect patients to treating providers for routine questionsMeet patient engagement program goalsEscalate urgent care needs to patient’s provider; direct patient to 911/ER as appropriate for emergency medical assistance needsWhat we are looking forMedical Assistant certification Ability to work from our downtown Dallas office between 8:00a - 5:00pm1-3 years of clinical experienceTech savvy with experience working with Electronic Medical Records systems Quick LearnerAbility to work independently with minimal directionExperience with Medicare patientsInterest in professional leadership growth and development opportunities with a growing organizationInterest in operating in a new, exciting clinical program and becoming an integral player in the development of processes and best practices in caring for patientsMotivational Interviewing/Health Behavior Change experience is a plusHealth Coach certification is a plusOur Story:
Optimize Health was founded in 2015 with a focus on improving patient outcomes. We simplify effective remote care and reduce the administrative and financial hurdles in order to improve patient outcomes, lower hospitalizations, and reduce patient expenses.
We believe healthcare technology should be designed for the patient and provider. That’s why we created an elegant remote care platform, along with monitoring services, designed to offer the best experience possible for healthcare workers and patients. Created and supported by a world-class technology team, Optimize Health is a market leader in remote care.
We recognize we are trying to solve a really hard problem and that is why those that join our team are so important. “Optimizers” are the core of our company and we strive to continue to be a best place to work that is equitable, fulfilling where team members feel like they belong.
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!
Estimated Salary range:
Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $30,000 - $40,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.
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